DIGITAL BANKING FAQ'S

Upgrades to Simplify Your Life!

 

Frequently Asked Questions:

Why Is Fortera making these changes?

As part of our ongoing efforts to improve how we deliver your Member experience, Fortera Credit Union is upgrading our online banking, bill payment engine, and mobile banking platforms. This upgrade consolidates all of these functions onto one seamless platform and provides some additional features and access  to your accounts.

What sort of new features will be available?

In addition to making the online and mobile interfaces cleaner and easier to use, we also added PopMoney, which is a person-to-person payments outside the Credit Union, a fast and secure way to report your card lost or stolen, plus a great money management tool to help you look at all of your finances.

When will the upgrade take place?

The new online banking, bill payment, and mobile banking interface will be available to all current users on December 6th, 2017 at 10:30am CST.

Will there be any issues with access during this upgrade?

Our online bill payment system will be available to view payments and any scheduled payments will post, but you will not be able to post new payments or initiate bill pay transactions between 4:30pm on Monday, December 4th and Wednesday, December 6th at 10:30am.

Will my personal and financial information be safe and secure during this process?

Yes, the safekeeping of your personal and financial information is of the utmost importance to the credit union. Your information will be completely safe and secure during the upgrade process.

Will my Fortera online banking credentials change?

Your existing online and mobile banking username will remain the same.  You will be asked to create a new password.  You will also need some additional information the first time you log in to the new system, we will be providing details for you via e-mail in the future.

Will my Fortera account number change?

No. All of your account numbers will remain the same, you will be prompted to create a new password for both online banking and your mobile banking app.

What you need to do:

Prepare yourself by downloading and archiving any or all of your bill payment history – while this is not mandatory – it is recommended. Some of your history from previous years will not be converted, but you have the power to download and archive it right now.

Where can I get more information on the upgrade?

Continue to visit this page for detailed information on future upgrade communications. We will be adding to this list of FAQs as we get closer to our conversion date. In addition, information will be sent through email, statement messaging, and our current online banking platform.

This upgrade demonstrates our commitment to creating the right solutions for you, wherever life takes you!

Make sure you ask questions!

Click here for frequently asked questions or call us at 800.821.5891.

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