E-STATEMENT FAQs

Have questions? Look here for answers to commonly asked questions about eStatements.

 

Q: Do I need any special software to use the eStatement service?
Q: Does it matter what browser I use to access the web site?
Q: How will I know when my registration has been completed?
Q: How will I know when I can view my statements, notices, or documents?
Q: Can I print my statement out?
Q: How long will my statement be available for viewing?
Q: What do I do if my email address changes?
Q: CI got an error message while trying to view an eStatement. It says "There was an error processing a page. A font contains a bad CMap/Encoding". What does this mean?
Q: What do I do if I'm having trouble viewing my statement?

 

Q: Do I need any special software to use the eStatement service?
A: If you have Adobe Acrobat Reader on your computer, you're all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.
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Q: Does it matter what browser I use to access the web site?
A: Any up-to-date browser should work. We would recommend Microsoft Internet Explorer version 7 or higher, Firefox version 3 or higher, or Safari version 4 or higher.
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Q: How will I know when my registration has been completed?
A: Once you've completed the registration process you will receive an email confirming your successful registration
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Q: How will I know when I can view my statements, notices, or documents?

A: You will receive an email notification whenever a new statement, notice, or document is available for viewing. For certain notices or documents a reminder email will be sent if not viewed within a certain time frame.
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Q: Can I print my statement out?
A: You can print your statements, and you can also save them to your computer or to another electronic media storage device.

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Q: How long will my statement be available for viewing?
A: EStatements will generally remain available for viewing for 18 months after they have been posted.
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Q: What do I do if my email address changes?
A: Change your email address in Online Banking under the Profiles tab, which will provide an updated email for notifications that you have a new document available to view.
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Q: I got an error message while trying to view an eStatement. It says "There was an error processing a page. A font contains a bad CMap/Encoding". What does this mean?
A: You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems. Click here to get the latest version.
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Q: What do I do if I'm having trouble viewing my statement?
A: Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites and view PDF documents including our eStatement site.

We recommend trying the following steps:

  • Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.
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