COVID-19 Updates

Stay in the know.

See our latest lobby availability, mask requirements, and stimulus updates below. Have questions? Text our team at 931.431.6800 for quick answers!

Member Safety 101

The safety and health of our Fortera Family will always be our first priority - and we are making it our mission to show up for our members and community in innovative and thoughtful ways.

Read below to learn about how we are keeping our members safe with internal health guidelines, what our latest lobby accessibility looks like, and new remote tools and services designed with your ease in mind. Also, see our most commonly asked FAQs and get the answers you need to stay safe while visiting your local branch.

Lobby Availability

See you soon.

Visit our Locations page to see our most up-to-date hours and location availability and to find the branch or ATM most convenient for you.

The Latest Stimulus Update

For information about the latest child tax credit, please visit irs.gov.

Remote Tools & Services

Open & Apply

Open an account or apply for a loan no matter where you are. Online applications make everything faster and easier.

Mobile & Online

Easily manage your cards, set text alerts, and pay bills on the road or at home on the couch with our Online Banking or Mobile App.

Video Chat

Quickly and easily ask questions about accounts face-to-face with a Fortera Team Member no matter where you are in the world.

Call & Text Us

Have a quick question? We have the answer. Text or call us at 931.431.6800 and let us know how we can help you.

Chat Now

Use our online chat tool to quickly and easily connect with our team during business hours.

Secure Conversations

Need to talk about things that require a little extra privacy? Use our Secure Chat tool in Online Banking.

FAQ's

You've got the Q's, we've got the A's

Here are the most common questions we receive about COVID-19 safety. If you don't see the answers you need, please text, call, or video chat us and our team will be happy to help.

Are you keeping branch lobbies open during the spread of COVID-19?
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We are keeping as many of our branch lobbies open as possible. We understand that some things require in-person interaction so we do have some lobbies open to our members. You can see our most up-to-date list of open lobbies by visiting our locations page.

Am I required to wear a mask inside the branch?
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Effective 08.02.21: To protect the well-being of our members and team members, Fortera Credit Union follows CDC guidelines across all of our locations.

Masks Are Requested To Be Worn Inside.
To protect the health of all and ensure our continued in-person service to you, masks are requested to be worn when entering Fortera branches by both vaccinated and non-vaccinated members.

If you are unable to or prefer not to wear a mask, full-service banking is available in our drive-thru lanes.

Thank you for your continued understanding and support.


Oh no! I don't have my mask with me. What should I do?
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Not a problem! We provide sanitation and mask stations at our front doors. Please feel free to take one of our masks if you need one.

I don't feel comfortable coming inside a branch. What should I do?
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We totally understand. We encourage members to use our drive-thrus, Online and Mobile Banking, or schedule curbside service with us by texting us at 931.431.6800 and letting us know when you will arrive.

We also have a variety of remote tools and services you may be interested in and can learn more about here. One of our favorites is our Fortera Video Chat. Speak with a real team member face-to-face no matter where you are in the world.

What transactions can I conduct in the drive-thru?
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Fortera offers full-service banking in our drive-thru lanes, just as if you were visiting inside the office.

What's New