As the impact of COVID-19 deepens, we know some of our members may be facing unexpected financial hardships. Now and always, we stand behind our commitment to do all we can as your financial partner. Our team is working diligently to offer much needed support and reinvent the ways we serve you during this challenging time.
How We Are Helping
1. Loan Payment Assistance
Members who have been negatively affected by COVID-19 may have the ability to skip loan payments for up to 90 days. This includes all loans types: 1st mortgage, 2nd mortgage, auto, personal, credit card and business. Please contact us at 931.431.6800 to discuss customized solutions for your unique financial needs.
2. Paperless Loans
All members will have access to loan funds without having to come into a branch to sign documents. We will send and receive documents via email, or if you prefer, we are happy to use traditional mail channels. We have mobile notary service available for Home Equity Loan processing, and our title company partners will continue to close Real Estate loans at their location. Give us a call anytime at 931.431.2258.
3. 24 / 7 Support
We are temporarily extending member support hours to serve you outside normal business hours. Our Contact Center Service Agents are available to assist you 24 hours a day, 7 days a week. Additionally, we are increasing the number of Service Agents to reduce call wait time and are deploying branch team members to serve you through the Contact Center.
We're All In... This Together
A Force for Financial Good.
At Fortera, it’s our purposeful mission to uplift lives and the communities we serve. To be here for our members, for each other, and for those who need a helping hand.
Fostering the credit union mission of people helping people and our “We Serve” core value, we’ve committed resources to help out in our communities. Last week, Fortera made a contribution to the F.U.EL. program that supplied a week’s worth of food to each of 2,300 local children whose primary food source is school-served meals. As needs emerge, we will provide assistance for those directly impacted by the Coronavirus pandemic in each way we can.
Reaching Out While Staying In.
Though we’re keeping our physical distance, we’ve never been closer as we rally together in this time of need. We believe that now, more than ever, it’s important to stay connected and find new ways to interact while protecting our community’s health. We’re sharing some suggestions for ways to support each other, as well as local businesses and nonprofits during this time of need. Click here to learn how you can join us to reach out while staying in.