BANKING FROM THE INSIDE OUT
From everyday banking transactions to helping you reach your financial goals, Fortera is all in. And we go all out too.
Everything we do, we do with one thing in mind - making the financial lives of our members easier and more rewarding. That means bringing banking to you from the inside out. Packed with the heart and soul of Fortera's personal service, our remote banking tools deliver access wherever and whenever you need it. Now matter how you choose to connect with us, we'll always be here for you. Because that's what great relationships are all about.
Schedule a Lobby Visit or Curbside Assistance
If you would like to meet with a branch team member at a time most convenient to you or would prefer assistance from your vehicle, please text us at 931.431.6800 to schedule.
Open An Account
Become a member or open a checking or savings account by phone or in our drive-thru lanes. Visit us or just give us a call at 931.431.6800.
Apply for a Loan
Manage Your Money
Review account activity, view check images, budget for goals and handle routine transactions such as loan payments, account transfers, withdrawals and more through the 24/7 convenience of Online Banking and our Mobile App.
1.) Download Fortera’s Mobile Banking App and make deposits up to $5,000 via our mobile check deposit tool.
2.) Visit the App Store or Google Play and download Fortera CU Card App and manage your debit and credit cards remotely. This includes setting security notifications for your cards, scheduling online payments, tracking spending, and much more.
Use online banking to transfer funds, make loan payments, or pay a person with Pop Money.
Convenient ATMs are available locally and through our CO-OP Shared Branching Network. We encourage all members to use proper hand washing and sanitation practices when using their Fortera Cards and ATMs.
Contact Center Assistance
Offering full-service banking, our Contact Center can assist with all of your banking needs. Open an account, apply for a loan, make a payment, transfer funds, manage your banking and more by calling our friendly team at 931.431.6800.
Schedule an Appointment
Have questions about which account is right for you or how to grow your investments? Schedule a 15 or 30-minute meeting with one of our Member Advisors at the branch most convenient for you. You bring the Q's, we've got the A's.
We don't have to be in the same place to talk face-to-face, thanks to Fortera's Video Chat. You can quickly and easily ask questions about accounts, get financial counseling or just say "Hi!"
All the ability and control of Online Banking is also available over the phone with Automated Access. Available 24/7 at 931.431.3800 or toll-free at 800.821.5891, option #1.
Plan for Your Future
Schedule a virtual appointment with our Wealth Management advisors to help reach your goals and build your financial future. Email us at email@example.com to ask about:
Text or Call
1.) Have a quick question? You can text us at 931.431.6800 between 8AM - 6PM and a member of our Contact Center Team will happily assist you. Please do not include account numbers or private account information in text messages.
2.) Need to ask an account specific question? Our expanded Contact Center team is available for you 24 hours a day, 7 days a week. You can reach us by calling 931.431.6800 or 800.821.5891.
1.) Securely chat with us by logging in to your Online Banking account for questions that involve secure information like your Member Number or transaction history, etc.
2.) For quick questions about hours, locations, Covid-19 updates, etc, you can easily chat with us on our website by selecting the green square labeled Chat Now in the lower left-hand corner of your screen.
Coming this fall: Video Chat! Stay tuned for more details.
For questions that are not time sensitive, members may email us at firstname.lastname@example.org and a member of our Contact Center will respond within 24 to 48 hours.
1.) To report a lost/stolen Credit Card please contact us at 800.449.7728.
2.) To report Credit Card Fraud please contact us at 866.820.3765.
1.) To report a lost/stolen Debit Card please contact us by telephone at 866.557.5315.
2.) To report Debit Card Fraud please contact us at 888.918.7313.