SAFE RETURN

Woman cleaning desk and staying safe

 

At Fortera Credit Union, the health and well-being of our members, employees, and communities we serve is our top priority. To ensure our members continued safety and service, we have developed a comprehensive plan for reopening our branches and are providing a variety of useful resources during this time. Please see below to learn more about lobby openings, credit union resources, and Covid-19 related news. 

 

QUICK LINKS & HELPFUL RESOURCES

  1. Mobile and Online Banking
  2. Apply for a Loan
  3. Locations and Hours
  4. Coronavirus FAQs 
  5. Paycheck Protection Program
  6. Check the Status of Your Stimulus Check
  7. Loan Payment Assistance
  8. Mortgage Relief Options

 

Opening Our Branches Safely

We are pleased to announce that beginning Monday, June 8, lobby service will resume at select branches. For the safety of our members and employees, we will be opening our branch lobbies in phases during the coming weeks and months. We're looking forward to seeing you again!

Branches Now Offering Lobby and Drive-Thru Service
Lowe's Drive, Madison Street, Dover Crossing Road and Griffin Bell Drive

Branch Lobbies Temporarily Closed — Drive-Thrus Available
Heritage Pointe Drive, Spring Street, Michigan Avenue / Fort Campbell, Lafayette Road

Branches Temporarily Closed
Hopkinsville Walmart Supercenter

 

What we are doing to keep you safe

  • We're practicing social distancing. To ensure the safety of our members, social distancing spots have been placed to provide guidance for maintaining the recommended 6-foot minimum distance. We will be limiting the total number of members in each branch. A Fortera team member will assist you with check-in when entering the branch lobby.  If the branch has reached maximum occupancy, you may be asked to wait in your vehicle. We have also installed plexiglass shields at teller stations where we will be serving members face-to-face. 
We're wearing masks. And we're asking that you do so as well.  We require that members wear face coverings when visiting the branch lobbies. If you do not have a covering, a disposable mask will be provided for your use.  You may be asked to remove/lower your face covering for the purpose of identification when conducting some transactions.  If you would prefer not to wear a face covering, we respectfully request that you conduct transactions in our drive-thru lanes, by phone, or through our Mobile or Online Banking services. We appreciate your understanding as we work to serve our members safely.

We're providing hand sanitizers. We strongly encourage the use of hand sanitizers when conducting transactions at a branch or ATM or when handling currency or coin.
 
We're pre-screening employees. Before entering Fortera locations each day, employees are screened for COVID-19.  Only employees with a clear result are permitted to enter our facilities. For your safety, you'll see us wearing stickers that indicate a clear screening.  
 
We're cleaning continuously. For the health and safety of all of our members and staff, we are maintaining diligent measures to keep our branches cleaned and sanitized. Teller stations and equipment will be sanitized between interactions, and other frequently touched surfaces will be sanitized every 2 hours.  

Coffee and water service is not available at this time. 
 
We're sharing helpful resources. The FBI is reporting an uptick in the number of fraud schemes and emails related to the COVID-19 pandemic. Staying informed helps you protect yourself; here are some helpful tips for keeping yourself safe from scammers.  Check out other resources here.

We're encouraging healthful practices. We encourage you to follow the CDC’s recommendations for preventing the spread of infectious viruses including keeping up with vaccinations, washing your hands often, staying hydrated, and helping prevent the spread of illness. 
 
Please do not visit a branch if you've experienced any of the following in the last 15 days, in accordance with the CDC:
 
  1. You've had a fever, difficulty breathing, a cough or other cold symptoms.
  2. You’ve had contact with anyone suspected of having or confirmed as having   COVID-19.
  3. You’ve traveled anywhere with a travel advisory in place.

We're keeping you informed. We will continue to follow the guidance recommended by the Centers for Disease Control and Prevention and will keep you regularly updated on this page and our social media channels. Follow us to stay up-to-date and informed on all things Fortera.
 
 

Girl using mobile banking while wearing a mask for Covid

 

PROVIDING CONVENIENT 24/7 REMOTE ACCESS 

Fortera offers many secure, convenient ways to access your accounts without visiting a branch. We encourage you to take advantage of these convenient services.
 

Mobile Banking: Download Fortera’s mobile banking app and make deposits up to $5,000 via our mobile check deposit tool.  

Online Banking: Use online banking or mobile banking to transfer funds, make loan payments, or pay a person with Pop Money

Text and Chat: You can now text us at 931-431-6800 or chat with us from our website.

Debit & Credit Card App: Download the ForteraCU Cards App to check account details, make a payment, set up alerts and controls, turn your card on/off, and more.

CO-OP Shared Branching:  Use the CO-OP Shared Branching locator app to locate a nearby shared branch ATM where you can get up to $605 in cash without a fee.

Apply Online: You can even apply for a loan or credit card online.

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