Member Help & Resources.

You've got the Q's, we've got the A's.

If you need help, we're here to meet you wherever you are - whether that's in a branch, on the road, or on your couch - we have the tools you need for problem-solving. Look at the options below and select what's best for you.

Video Chat

When you are stuck on the road or just don't have time to come in, we can still chat face to face.

Call or Text

Call or text us at 931.431.6800 and we will get you the answers you need.

Chat Now

Click the red chat bubble to start a conversation and solve your queries quickly.

Schedule an Appointment

Schedule an appointment at a time and branch most convenient for you.

Chat Online Securely

Need to talk about something that requires a little extra privacy? Use our Secure Chat tool in Online Banking or in our Mobile Banking App.

Call Us

We know it's old fashioned but sometimes calling us is the best way to connect.

GreenPath Financial Education

Growing your financial health and wealth takes time, but you don't have to do it alone! Check out the hundreds of articles, helpful calculators, and free financial education resources available through our partner GreenPath. Learn at your own pace or call a member of their team and schedule a one-on-one meeting if you have more complex questions. We're here to help.

Numbers worth knowing.

FORTERA DEBIT CARD

  • To report a lost or stolen debit card during business hours, please call 800.821.5891.
  • To report a lost or stolen debit card during non-business hours, resolve a problem with using your debit card, or dispute a charge on your debit card, please call 866.557.5315.
  • To report fraud on your debit card from outside the United States, please call 727.299.2449.

FORTERA CREDIT CARD

  • To report a lost or stolen credit card, please call 800.449.7728.
  • To dispute a charge on your credit card, please call 800.654.7728.
  • To resolve a problem with using our card, please call 800-654-7728 or 866-820-3765 after business hours.
  • To report fraud on your Credit Card, please call 866-557-5315.
  • To activate your card, please call 800-631-3197.

FORTERA CREDIT UNION MAIN OFFICE

  • Main phone line: 931.431.6800
  • Toll-Free: 800.821.5891

FAQs

What is your location?
+

Please visit our Locations page to find one of our many convenient branch locations across Clarksville, Fort Campbell, Hopkinsville, and Nashville.

Where are your ATMs located?
+

You can use our Locations page map to find all our ATMs at our local branches and scroll down to see other ATMs throughout the community.

What are your hours?
+

Each of our branches has unique hours to help serve the community in which they reside. Please visit our Locations page and click on any individual branch card to find their hours.

What is your routing number?
+

Our routing number is 264182120.

How do I reorder checks?
+

The easiest and fastest way to reorder checks is online. Click here to place an order or log in to Online Banking and place your order from your account.

How do I log in to Online Banking?
+

On your desktop, simply click the Log In button in the upper right-hand corner of your screen.

On mobile, simply select the three lines in a circle (we call this a hamburger 🍔 menu, because, well, it kind of looks like a hamburger), and in the drop-down menu, click the Log In button.

You can also download our Fortera Mobile App in the App Store or Google Play for easy money management and access to mobile check deposits.

How do I change my address or contact information?
+

Simply log in to your Online Banking account and click My Settings at the top. Here, you can update your contact information.

How do I become a Fortera Member?
+

Woohoo! We love this question. To become a Fortera Member, simply open a Share Savings Account. Click here to begin the online application.

If you are a business owner and you are interested in joining our business community, simply open a Business Share Savings Account. Get the process started by calling us at 931.431.6800.

Welcome to the family!

What is a Wire Transfer and is there a cost associated with sending one?
+

A wire transfer is method of electronic funds transfer from one person or entity to another. The cost to send a wire transfer is $15.00 for Domestic and $50.00 for International Wires. There is no charge to receive a wire transfer.

*Please note, any request made after 3 p.m. will be processed the following business day.

What information will be needed to complete a wire transfer?
+

The following information will be needed:

  • Receiving Financial Institution’s name and routing number. Recipient’s name, address, and account number.
  • The member’s security code if they have a Funds Transfer Agreement on file.
  • Purpose of the wire transfer.
  • Copy of the front and back of your driver’s license.

*Please note, any request made after 3 p.m. will be processed the following business day.

How do I initiate a Wire Transfer?
+

Contact Fortera at 931-431-6800 or via Video Chat. You may also visit any of our branch locations.

*Please note, any request made after 3 p.m. will be processed the following business day.

How do I receive a Wire Transfer?
+

To receive funds from another financial institution via a wire transfer, you will need to initiate the transaction with the other financial institution. You will need to provide them with your Fortera account number as well as our routing number (264182120). There is no charge to receive a wire transfer.

How do I apply for a loan online?
+

Easy! Click here and pick what you want to apply for.

How do I use Video Chat on my PC, Mac, or Tablet?
+

We've got you covered!

  1. If you are using a computer or tablet, check to ensure your device has access to a working microphone and video camera. For optimal performance, we suggest using the Google Chrome web browser. If you are using a smartphone, simply download the Fortera Video Chat app from the App Store or Google Play.
  2. Double-check your camera and audio settings and make sure they are working properly. Hit Next.
  3. Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

How do I apply for a job at Fortera Credit Union?
+

Woohoo! Simply visit our careers page and click the Join the team button at the top of the page. Then check out our available positions and apply for the one that excites you the most. We can't wait to meet you!

What is your mailing address?
+

Please send all mail to:

Fortera Credit Union
PO Box 30669
Clarksville TN 37040-9998

What are your rates?
+

Visit our Rates page or our Business Rates page for the latest on our great low rates.

How do I sign up for e-statements?
+

Simply log in to your Online Banking account and click the Additional Services tab at the top of the screen. Select Online Statements. Here, you can easily sign up for e-statements.

How can I submit a donation request?
+

We love helping our community in any way we can. Please give us a call at 931.431.6800 and ask to speak to a member of the Marketing Department.

Can I apply for a Mortgage online?
+

Of course, you can! Click here to get started.

What is CO-OP Shared Branching?
+

It is a network with free access to over 5,000 fellow credit union branches and 30,000 ATMs all over the world. That’s more than just about any bank, anywhere. (Not that we’re counting.)

That means you don't have to be down the street to access your cash. Credit unions work together to meet the needs of their world-travelin', adventurous, on-the-go members. So, no matter where you are, look up CO-OP locations close to you and walk into any branch, and get treated like family, because, you are.

Check out easy ways to use the CO-OP Shared Branch Network while on the road:

  • Download The App: Visit Google Play or the App Store and download the CO-OP Shared Branching App. Use this app to find shared branch locations, ATMs, and self-serve kiosks nationally and internationally.
  • Search Online: Search for a convenient location here.
  • Call: Dial 1.888.SITE.COOP (888.748.3266) to find a location by phone.
  • Text: Text a zip code to 91989 to find nearby ATM and CO-OP Shared Branch Network locations.
How is a credit union different from a bank?
+

Credit unions are financial cooperatives, meaning that we are owned and operated by you, the member. The credit union movement began during difficult economic times when local groups of people decided to pool their money together and provide each other with loans to help their communities grow and prosper.

Decades later, credit unions are still democratically governed by their members and still operate under that shared mission of people helping people. When you place your money into a local credit union, your money stays within your community. It could end up helping your neighbor buy a home or a local entrepreneur start a new business.

Every person who becomes a member also becomes a part-owner of the cooperative. We like to say "once a member, always a member."

To learn more about what makes us unique, visit our About page.